Refund Policy

Effective Date: 04/25/2025

At PLCVERSE, we aim to provide high-quality automation parts and a reliable purchasing experience. Please review our refund and return terms below.

1. 30-Day Defective Return Policy

PLCVERSE offers a 30-day return window exclusively for defective items.
You have 30 days from the date of delivery to request a return if a defect is identified.

2. Order Cancellation Policy (Strict 24-Hour Window)

We allow order cancellations only within the first 24 hours after completing your purchase and payment.

After this 24-hour period, orders cannot be canceled under any circumstance, even if the item has not yet been shipped.

2.1 Important Rules

Cancellation must be initiated within 24 hours of completing the purchase.
No exceptions for unshipped items — orders become final after the 24-hour window.
Review all order details carefully before submitting your purchase to avoid the need for cancellation.

3. Eligibility for Returns (Defective Items Only)

To qualify for a return due to defect, the item must:

Be returned in its original packaging
Include proof of purchase
Be approved by our support team prior to shipment

How to Start a Return

Order number
Description of the defect
Photos or videos (if applicable)

If your return is approved, we will send:

A prepaid return shipping label
Instructions on how and where to ship the item

Returns sent without prior approval will not be accepted.

You may contact us anytime regarding return questions at sales@plcverse.com.

4. Damages, Issues, or Wrong Items

Please inspect your package immediately upon delivery.

The item is defective
The item arrives damaged
You received the wrong item

Important Conditions for Wrong Items

We only accept returns for wrong items if the packaging is still sealed exactly as originally shipped.
If the box has been opened, we cannot accept the return—even if the wrong item was received.