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Warranty Policy | PLCVERSE

Effective Date: 04/25/2025

At PLCVERSE, we are dedicated to delivering high-quality automation parts supported by reliable warranty protection. Our mission is to ensure confidence and satisfaction in every purchase you make with us.

1. Warranty Coverage

PLCVERSE provides warranty coverage for all products purchased through our store:

1.1 New Equipment

Coverage: 12-month warranty from the delivery date.

1.2 Used/Surplus Equipment

Coverage: 6-month warranty from the delivery date.

This warranty protects you against manufacturing defects and ensures that your equipment performs as expected under normal and recommended operating conditions.

2. Warranty Exclusions

The warranty does not cover damages, failures, or performance issues caused by:

  • Improper installation or failure to follow manufacturer instructions

  • Misuse, abuse, or accidents of any kind

  • Shipping or transport damage (scratches, dents, impact marks)

  • Power irregularities, such as unstable or incorrect voltage

  • Moisture or environmental exposure, including liquid damage or corrosive environments

  • Unauthorized repairs or modifications, including board-level tampering

  • Electrical interference (EMI/RFI disruption or noise)

  • Insufficient grounding or incorrect electrical setup

  • Overheating due to inadequate ventilation

  • Mechanical vibration or shock during operation

  • Failures caused by the host machine connected to the equipment

  • Operation outside rated electrical parameters (voltage, current, speed)

  • Improper or unsafe storage conditions

3. Important Warranty Requirements

To preserve your warranty rights:

  • Follow all installation and operation guidelines

  • Maintain proper environmental and electrical conditions

  • Avoid unauthorized repairs or component replacement

  • Ensure the equipment is stored correctly before installation

4. Submitting a Warranty Claim

To submit a warranty claim, please contact our support team at sales@plcverse.com with the following:

  • Your order number

  • Product serial number (if available)

  • Detailed description of the issue

  • Supporting photos or videos (if applicable)

Our team will review your claim and provide instructions regarding returns, replacements, or additional evaluation steps.

5. Contact Information

For questions regarding warranty terms or technical support, please reach out to us:

PLCVERSE
2217 Crossbow Street
Minneola, FL 34715
United States
Email: sales@plcverse.com

 

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